1. About Us
These Terms of Service (“Terms”) govern your use of the website operated by Fountains Funerals Pte. Limited (“Company”, “we”, “our”, “us”), incorporated in Singapore, with its registered office at 89 Geylang Bahru, #01-2736, Singapore 339697.
By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
2. Services
We provide funeral and related services including but not limited to funeral planning, wake and viewing arrangements, ceremonial services, cremation, burial coordination, transportation, and grief support. The specific scope of services will be set out in a separate service agreement or quotation provided to you.
3. Website Use
You agree to use our website only for lawful purposes and in a manner that does not:
- Infringe the rights of any third party
- Transmit any unsolicited or unauthorised advertising or promotional material
- Attempt to gain unauthorised access to any part of our website or systems
- Introduce viruses, malware, or other harmful code
We reserve the right to suspend or terminate access to the website for any user who breaches these Terms.
4. Quotations and Pricing
All quotations provided are valid for 7 days from the date of issue unless otherwise stated. Prices are in Singapore Dollars (SGD) and inclusive of GST where applicable. Final pricing may vary based on the actual services rendered and any additional requests made during the service period.
5. Payment Terms
Payment terms will be specified in your service agreement. We reserve the right to require a deposit prior to commencement of services. Outstanding balances are due within the period stated on the invoice. Late payments may attract interest at the rate permitted under applicable Singapore law.
6. Cancellations and Refunds
Given the time-sensitive nature of funeral services, cancellations must be made as early as possible. Refunds, if applicable, will be assessed on a case-by-case basis taking into account costs already incurred. Deposits may be non-refundable once services have commenced or third-party bookings have been made on your behalf.
7. Intellectual Property
All content on this website — including text, images, logos, and design — is the property of Fountains Funerals Pte. Limited or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.
8. Limitation of Liability
To the fullest extent permitted by Singapore law, we shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from your use of our website or services. Our total liability to you in connection with any service shall not exceed the amount paid by you for that service.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
9. Third-Party Services
We may engage third-party providers (e.g., crematoriums, cemeteries, religious officiants) to fulfil parts of your service. While we take reasonable care in selecting these providers, we are not responsible for their acts or omissions beyond our reasonable control.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of Singapore. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.
11. Changes to These Terms
We may revise these Terms at any time by updating this page. Continued use of our website or services after any changes constitutes your acceptance of the revised Terms.
12. Contact Us
If you have any questions about these Terms, please contact us at:
Fountains Funerals Pte. Limited
89 Geylang Bahru, #01-2736
Singapore 339697
Email: care@fountainsfunerals.com.sg