1. Introduction
Fountains Funerals Pte. Limited, with its registered office at 89 Geylang Bahru, #01-2736, Singapore 339697, is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
This Privacy Policy explains how we collect, use, disclose, and protect personal data when you use our website, contact us, or engage our funeral services.
2. Personal Data We Collect
We may collect the following categories of personal data:
- Identity data: name, NRIC/FIN, date of birth
- Contact data: email address, phone number, mailing address
- Service data: information about the deceased, religious preferences, funeral arrangements
- Financial data: billing details for service payments
- Usage data: IP address, browser type, pages visited, and other technical data collected automatically when you use our website
3. How We Collect Personal Data
We collect personal data through:
- Direct interactions — when you contact us by phone, email, or through our website contact form
- Service engagements — when you engage us to provide funeral services
- Website technology – technical information may be processed when the website is accessed, and essential cookies may be used for functions such as administrator sign-in.
- Third parties — referrals from hospitals, hospices, or other healthcare providers
4. Purposes of Collection and Use
We collect and use your personal data for the following purposes:
- To provide and manage funeral and related services
- To communicate with you regarding your enquiries or service arrangements
- To process payments and issue invoices
- To comply with legal and regulatory obligations (e.g., death registration, permits)
- To improve our website and services
- To send service-related communications (not marketing, unless you have consented)
5. Disclosure of Personal Data
We may disclose your personal data to:
- Government authorities (e.g., Registry of Births and Deaths, National Environment Agency) as required by law
- Religious institutions, temples, churches, or mosques involved in the funeral service
- Third-party service providers (e.g., crematoriums, cemeteries, florists, caterers) engaged to fulfil your service
- Our professional advisors (lawyers, accountants) under obligations of confidentiality
We do not sell your personal data to third parties.
6. Retention of Personal Data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Service records are typically retained for 7 years for accounting and legal compliance purposes.
7. Protection of Personal Data
We implement reasonable security measures — including access controls, encryption, and secure storage — to protect your personal data from unauthorised access, disclosure, alteration, or destruction.
8. Cookies
This website does not currently use analytics cookies. Essential cookies may be used for functions such as signing in to WordPress. You can manage cookies in your browser settings; blocking essential cookies may affect those functions.
9. Your Rights
Under the PDPA, you have the right to:
- Request access to personal data we hold about you
- Request correction of inaccurate or incomplete personal data
- Withdraw consent for the use of your personal data (where processing is based on consent), subject to legal or contractual restrictions
To exercise these rights, please contact our Data Protection Officer at the details below.
10. Data Protection Officer
For any queries, requests, or complaints regarding your personal data, please contact:
Fountains Funerals Pte. Limited
89 Geylang Bahru, #01-2736
Singapore 339697
Email: care@fountainsfunerals.com.sg
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.